To offer our clients industry leading service and pricing,
we are committed to using only the very best people,
equipped with the best training and technology available.
Service is the lifeblood of our business. We want to challenge not only the misconception that what we provide is a “commodity” service, but also the very notion that there is such a thing as a commodity service. A commodity, by definition, is interchangeable. We differentiate ourselves by offering better service than our competitors, with dependable consistency, and at a fair preset price. Personal, customized service, focused on the individual needs of each client, is our promise.
Communication is the foundation of our working relationships. Deceptively simple, this is an area in which our industry too often falls short, which is part of the reason why we have make a commitment to offer the level of communication our customers expect and deserve. During business hours we respond to all email within an hour, and we are available to take your call twenty-four hours a day, every day. That’s our guarantee, because we understand that communication is where customer service begins.
People and training are fundamental to meeting our commitment to deliver consistent, high quality service. Following our intensive interview and selection process, ongoing training and quality control protocols are used to continuously ensure adherence to our quality standards. We understand that it is our enduring responsibility to nurture integrity in our people, and to maximize the talent that ultimately services our clients.
Accountability is guaranteed. At the most basic level, this is why our rates are posted plainly on our website, along with the assurance of no additional or hidden fees. More fundamentally, this applies to every aspect of our business. Our commitment to quality standards means maximizing service, along with expectation, while minimizing mistakes. Our commitment to integrity means admitting mistakes when they occur, taking responsibility and resolving issues for clients, and improving our processes to prevent similar mistakes in the future. We stand by our rates, our people, and our service.
Continuous improvement is what will continue to set us apart. No one is perfect, but we are deeply committed to always doing better for our clients. For this reason we welcome and encourage feedback from our employees, contractors, and clients. Every day we strive to be better not only than our competition, but to be better than we were the day before. To us, being an industry leader means maintaining a spirit of challenging the status quo, in order always be finding new and better ways to serve the needs of our clients.